Service Content and Technical Support Contact
Support Service Center-Product Warranty Contents
MetaEdge Corporation (hereinafter referred to as "the Company") provides limited warranty service to users of MetaEdge products (hereinafter referred to as "customers").
The following content is the company's software maintenance/authorization and warranty policy. If there are special terms in the contract, or if there is any conflict with the content of the website, the terms of the contract shall prevail.
Service Content
Corresponding to the services purchased above, the service content support methods and service hours provided by us are briefly described as follows:
Contact Information
Phone: 0809-086-681
Email: metaedge.support@metaedge.com.tw
MetaEdge Corporation (hereinafter referred to as "the Company") provides limited warranty service to users of MetaEdge products (hereinafter referred to as "customers").
The following content is the company's software maintenance/authorization and warranty policy. If there are special terms in the contract, or if there is any conflict with the content of the website, the terms of the contract shall prevail.
Service Content
| Item | Buy Content | Service Content |
| 1 | Software License |
Technical Support Services
Product Defect Revision Product version upgrade
|
| 2 | Application Software Warranty/Maintenance | Technical Support Services Product Defect Revision Product version upgrade |
Corresponding to the services purchased above, the service content support methods and service hours provided by us are briefly described as follows:
| Service Content | Support Method | Service Hours |
|
software license
Application Software
Warranty/Maintenance
|
1.1 Customers ask questions to the product service center via email/telephone/fax, etc. 1.2 Questions of different levels can be reported to the product research service department through the dedicated service of the service center. It is up to Product Research Services to identify the source of the problem and try to fix it. 1.3 The processing progress and status will vary in time according to the actual situation of the problem, but a reply will be given within 3 working days at least. |
CST 9:00AM-6:00PM Monday to Friday, excluding official holidays in Taiwan. |
Contact Information
Phone: 0809-086-681
Email: metaedge.support@metaedge.com.tw